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RETURN & CANCELLATION POLICY

RETURN & CANCELLATION POLICY



Return Policy:

  1. At the time of the delivery, it is your responsibility to verify the quantity and condition of the Product(s). In case you observe damage or missing items, you must notify us at wecare.mynestle@in.nestle.com or by calling us on our toll-free number at 1800 203 3974 within 24 (twenty-four) hours from the receipt of your Order.
  2. We will, at our discretion, accept returns of a Product(s) and process refunds, only a. if the Product(s) received by you is physically damaged before receipt or b. if the Product(s) received is different from its description on the product detail page, or c. if the label on the Product(s) shows that it has expired, or d. if the Products(s) from the Order placed are missing.
  3. We reserve the right to pick up the product to ascertain and verify the product prior to issuing/initiating the refund/replacement in situations enumerated above.
  4. In case of returns against any other situation than mentioned above, the customer hereby agrees to bear the cost of the return, which will be communicated to the customer before they place the return order.
  5. The Product(s) should be returned in their original condition and packaging and you must include all relevant invoices and/or receipts along with your return.
  6. Unless requested by you, within 24hours of order cancellation, we will refund to you all the payments received from you for your Product(s) returned via Store Credit without undue delay. Alternatively, we will refund you all the payments within 7 to 10 (seven to ten) working days from the day on which we have received the Product(s) back. We will carry out such a refund using the same means of payment as you used for the initial transaction i.e. while placing your Order on the Website.
  7. In certain circumstances involving cash payment, Nestlé may offer store credit if you are a registered user. In the event, you are not a registered user or if you so require, the refund can be credited to your bank account provided that the necessary and mandatory details for carrying out such a transaction has been provided by you to us. Under no circumstances, Nestlé India will be liable to refund you in cash. Please note that incomplete returns will not be processed. Note: Any Product(s) purchased at a third-party retail store or from a third-party website must be returned to the original store or site from which it was purchased and is subject to such third-party return policies.
  8. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Nestlé reserves the right to warn and/or suspend and/or block / or rescind the collected reward points and/or terminate such customer accounts, as necessary.

Cancellation Policy:

  1. In case of requests for Order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if we receive a cancellation notice and the Order has not been processed, we may cancel the order and refund you all the payments received from you for your Product(s) returned via Store Credit without undue delay. However, if you so desire and upon receipt of your request, we may refund to you all the payments within 7 to 10 (seven to ten) working days from the day on which we have received the Product(s) back. We will carry out such a refund using the same means of payment as you used for the initial transaction i.e. while placing your Order on the Website.
  2. We will not be able to cancel orders that have already been accepted and processed by us. You agree not to dispute the decision made by Nestlé India respects and accepts our decision regarding the cancellation.