Welcome to MyNestlé (hereinafter referred as the “Website”)! We hope that you will enjoy your online experience.
This Website is owned and operated by Nestlé India Limited, a company incorporated under the Companies Act, 1956, and has its registered office at 100/101, World Trade Centre, Barakhamba, Lane, New Delhi – 110 001 (hereinafter referred to as “Nestlé India”, “We”, “Us” or “Our”) which expression shall unless repugnant to the context or contrary to the meaning thereof, be deemed to mean and include its successors, authorized signatories, administrators & assigns).
These Terms and Conditions are divided into 2 (Two) parts:
General Conditions of Sale
Copyright and Intellectual Property
Use of the Website
Nestlé India grants a non-exclusive, non-sublicensable, non-transferable, revocable, and limited right to the Customer to access and use this Website.
The customer may download, display or print the content of the Website solely for personal, non-commercial use, thereby retaining and reproducing all intellectual property rights, including any copyright notice which may appear on such content (e.g. © 2022 Nestlé India) or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Nestlé India.
The customer undertakes not to post or publish any information on to the website that is abusive, defamatory, threatening, obscene, indecent, disparaging, pornographic, harassing, violates the legal right of others, or otherwise encourages conduct that would give rise to civil or criminal liability under the Indian law.
The customer further undertakes not to post any unsolicited or unauthorized promotional materials, advertising, or any other form of solicitation including any material non-public information about a company without obtaining the prior written consent of Nestlé India.
The customer undertakes not to use or impersonate any person or entity, third parties’ likeness, names, and/or properties, falsely indicate or misrepresent your affiliation with any person or entity.
The customer undertakes not to do any act which is in violation of the Information Technology Act, 2000 or any Rules and regulations framed by an authorized entity mentioned in the said Act. You hereby confirm that in case of any “Cyber Security Incident” as defined and understood in local laws, you shall immediately inform via email to: firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org
The customer shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any of its content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Nestlé India reserves its right to bar any such activity.
The customer shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
We may review, edit, or delete materials that a customer or others send to this Website but we are under no obligation to do so and assume no responsibility or liability arising from the material. Nestlé India may cancel or terminate a customer’s access or use of the Website of any registration/s or account/s on this Website at any time, without notice or liability, for any reason, including if technical problems, irregularities, misuse, or breach occurs.
Nestlé India neither warrants nor represents that a customer’s use of any content displayed on the Website will not infringe the rights of third parties.
Information Deemed Non-Confidential
Disclaimer of Warranties
Limitation of Liability
Change of Information
Availability of Product(s) / Services
Eligibility to Use
Payment Related Information
Governing Law and Jurisdiction
General Conditions of Sale
Offer and Acceptance of Product
As a prerequisite to placing an Order, a customer will be required to provide certain registration information, such as their name, phone number, and email address that will need to be correct, complete, valid, and up to date. If a customer provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Nestlé India has reasonable grounds to suspect that such information is untrue, inaccurate, not current or
incomplete, Nestlé India reserves the right to suspend or terminate such customer’s account and refuse any and all current or future use of the Website.
Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders accordingly.
You may register only one customer per account with this Website. Any attempt to register more than one account using the same information may result in the rejection of your order or membership benefits without prior notice.
Payment shall be made by one of the methods you have selected during the checkout process. Payments can be made by multiple payment methods including but not limited to cash on delivery, credit/debit card/UPI/digital wallets/net- banking/pre-paid cards, and any other mode as may be made available by us on the Website.
Except to the extent otherwise required by applicable law, we are not liable for any payments authorized through the Payment Aggregator (i.e., PayU) using your payment details. Particularly, we are not liable for any payments that do not completed because:
a. Your payment card or bank account or third-party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided; b. You have not provided us with the correct Payment Details; c. Your payment card has expired; or d. Circumstances beyond our control (such as but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.
Nestle India shall not be responsible for any unauthorized transactions conducted using your payment card or internet banking. We shall not be obligated to refund any money to you in such instances.
Returns & Cancellation
Promotions / Offers:
The Customer has an option to avail of gifting services i.e., gift wrapping and sending personalized messages (from the drop-down option) via a greeting card for certain Product(s).
Any information provided by the customer under the gifting service is kept confidential and solely used for the purposes of processing
the order. Nestlé India, however, reserves the right to cancel the greeting card in the event any input provided by the customer is offensive/unsavory.
The reproduction of images, colors, and styles of the wrapping paper/ greeting card is as accurate as photographic and image processing will allow. We do not accept responsibility for slight variances in images. color and style.
Severability: If any provision or part-provision of these General Conditions of Sale is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these General Conditions of Sale.
Assignment: You cannot assign or otherwise transfer all or part of these General Conditions of Sale, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. Nestlé India reserves the right to freely assign and/or transfer its rights and/ or obligations under all or part of these General Conditions of Sale to any third parties without the requirement of seeking your prior consent. Nestlé India may inform you of such assignment or transfer in accordance with the notice requirements under the Agreement.
Waiver: No provision in these General Conditions of Sale will be deemed waived and no breach excused unless such waiver or consent is in writing and signed by Nestlé India. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.